How can I contact Denzeno?
You can reach us by email at info@denzeno.com. Our customer service team will be happy to help you with any concerns!
Do you ship worldwide?
Yes.
Can I change or cancel my order?
Since we aim to process orders as quickly as possible, change or cancellation requests must be made within 12 hours of placing the order. Requests after this time will be rejected. However, you may return your order after receiving it for a full refund.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please note that delays may occur during holidays and sales periods. We process orders Monday to Friday. Your order will be processed within 1–3 business days after purchase and shipped the following day. Please note that we do not ship on weekends.
How long does delivery take?
Due to high demand, delivery may take between 2–4 weeks.
What if I don’t receive my order?
If you do not receive your order within 30 days after shipping, you are eligible for a full refund.
Will I have to pay customs fees and taxes?
The prices shown on our website are tax-free in euros, meaning import duties, taxes, and customs fees may be charged upon delivery by your local customs office. These fees are the responsibility of the customer and are not covered by us. We are not responsible for delays caused by customs. Please contact your local customs office for more information.
How can I return an item?
Please contact us at info@denzeno.com.
What should I do if I receive a defective, incorrect, or damaged item?
Please contact us if you receive an incorrect, missing, or defective item. Send your order number, photos of the item(s), and any relevant information as soon as you receive the package. We will do our best to resolve the issue as quickly as possible.
When will I receive my refund?
All refunds are issued to the original payment method. If you paid by credit or debit card, the refund will be processed within 7–10 business days after we receive the returned item or cancellation request and forwarded to your bank. Please contact your bank or card provider for exact processing times.
If you have not received your refund yet, please:
- Contact your bank or credit card company, as it may take some time before the refund is posted to your account.
